These terms and conditions are applicable every time you access our website and/or order goods from our website.

2) Ordering

2.1) All orders placed through our website will be subject to our acceptance of the order.

2.2) Should you wish to cancel your order or return any goods, please go to the Returns Policy for further information.

3) Access to Oudh.co.uk

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4) License for website access

4.1) oudh.co.uk grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of oudh.co.uk. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

4.2) This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

4.3) You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of oudh.co.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising oudh.co.uk or its affiliates' names or trademarks without the express written consent of oudh.co.uk. Any unauthorised use terminates the permission or license granted by oudh.co.uk.

4.4) You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the any page of oudh.co.uk as long as the link does not portray oudh.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any oudh.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.

5) Processing your orders and payment

5.1) Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

5.2) All prices shown on our website are inclusive of VAT. 

6) Delivery

6.1) Whilst we make every effort to deliver goods within the stated time periods, we cannot guarantee delivery to be on time or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

6.2) All items are subject to stock availability.

6.3) When we deliver your items to you you may be asked to sign for the goods to acknowledge that you have received them.

6.5) Please note that if you wish to return goods, you have 14 days from receipt of the goods to return them to us. For further information on returns see the Returns Policy.

6.6) If an item is faulty please contact us and we will arrange a replacement.

7) Privacy Policy

Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us in order for us to fulfill your online order.

8) Your conduct

8.1) You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

8.2) You understand that you, and not oudh.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

8.3) You must not use the website for any of the following: for fraudulent purposes, or in connection with a criminal offence or other unlawful activity - to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" - to cause annoyance, inconvenience or needless anxiety 

9) General

9.1) The use of our site and any contracts formed are governed by English law. Overseas orders will not be accepted.

9.2) We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special , indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

9.3) Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.

9.4) Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.

9.5) A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

9.6) If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

9.7) We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

9.8) You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.

9.9) We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

9.10) There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.

9.11) These terms and conditions govern the entire trading relationship between ourselves and you and will remain in force for the duration of our trading relationship.

9.12) We will use reasonable resources to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information.

9.13) These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

The above terms are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.