1. What settings or software do I need on my computer to view the Oudh.co.uk site?
2. What information is collected about me when I visit the site? 
3. What is your warranty policy? 
4. Will I get an order confirmation?
5. Do you deliver or send products outside the United Kingdom?
6. What if I'm not in when you deliver?
7. How long will it take to receive a refund from returned products?
8. How do I report a problem with the website?
9. How do I contact oudh.co.uk?
10. How can I place an order? 
11. What if I have a complaint?
12. What if the item I have ordered is not in stock?

1. What settings or software do I need on my computer to view the oudh.co.uk site?

The site works with all commonly used browsers, on both PC and Mac platforms. For optimal viewing, we recommend at least Netscape Navigator 4.0 or Internet Explorer 4.0, and a screen resolution of at least 600x480 pixels.

2. What information is collected about me when I visit the site? 

We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you an order. Information requested may include name, title, address, e-mail address, and phone number. 

We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser.

Check our Privacy Policy for more detailed information.

3. What is your warranty policy? 

All of our products come with a full manufacturer’s warranty. These vary in length but are for a minimum of one year. Specifics on getting warranty service will depend on the item, the nature of the problem, the manufacturer and your location. Further details on manufacturer’s warranties will generally be attached when you get your new furniture. Your statutory rights are not affected. 

4. Will I get an order confirmation?

We will send you a confirmation email detailing the exact order received shortly after your order is placed.

5. Do you deliver or send products outside the United Kingdom?

We do not deliver to the Republic of Ireland or send products outside the UK. 

6. What if I'm not in when you deliver?

Deliveries will usually be made on Mondays to Fridays between 9am and 5.30pm. If you or the intended recipient are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

7. How long will it take to receive a refund from returned products?

The product you wish to return must be in a saleable condition in its original, undamaged 

packaging, and we will consider the overall condition of the product being returned when making a refund. We will refund the price of the item and delivery charge to the purchaser or exchange the product as soon as it is received by us. This will usually reach that account within seven working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit.

8. How do I report a problem with the website?

Please email our technical team on websiteproblem@oudh.co.uk with details of the problem and we will try to resolve it as soon as possible.

9. How do I contact Oudh.co.uk?

Please check our Contact page

10. How can I place an order? 

You can order online simply by clicking the "Add to Basket" button below the item you wish to purchase (you can always remove the item from your order later) and when you are done shopping click on the "Secure Checkout" button which takes you to the PayPal order form. You can then enter your personal information such as address, card details etc. and submit your order via PayPal's secure server

11. What if I have a complaint?

We are determined to provide the easiest and best way to buy Bluetooth products online, and we are not satisfied unless all our customers are delighted with their purchase and their experience of shopping at oudh.co.uk. In the unlikely event that you do not enjoy your experience of shopping with us, please tell us by email at complaints@oudh.co.uk. We will acknowledge your complaint within 48 hours and will do our very best to resolve it quickly. Where a complaint has not been resolved within one week, you will receive weekly updates on its progress. 

12. What if the item I have ordered is not in stock?

In the highly unlikely event that the item you have ordered is out of stock, we will offer you a full refund, a replacement item of your choice or we can give you the option of waiting a little longer until the item is re-ordered (please note that some products may not be ordered again due to low demand etc.)